At Twenty One From Eight Limited, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website: https://twentyonefromeight.co.uk.

1. Who We Are

This site is operated by Twenty One From Eight Limited, registered in England (Company No. 13639948). Our address is Unit 7 Executive Park, Hatfield Road, St. Albans, AL1 4TA. We are the “data controller” for the purposes of UK data protection law.

2. What This Policy Covers

This policy only applies to data collected through our website. If you follow links to other websites, please review their privacy policies separately.

3. What Is Personal Data?

Personal data is any information that can identify you, either directly or indirectly — such as your name, contact details, or device information (e.g. IP address).

4. Your Rights

You have the right to:

• Know how we use your data

• Access your data

• Correct any inaccurate information

• Request deletion of your data

• Object to or restrict data processing

• Withdraw your consent at any time

• Request transfer of your data (data portability)

For any requests, please contact us using the details in section 10.

5. What Data We Collect

We may collect:

• Basic technical data (e.g. IP address, browser type)

• Contact details if you submit an enquiry or place an order

• Information from emails you send us

We only collect what’s necessary to operate our site and respond to your enquiries.

6. How We Use Your Data

We use your personal data to:

• Communicate with you

• Provide quotes or fulfil orders

• Improve our website’s functionality

Your data will not be kept longer than necessary. Emails with personal data will be deleted within 12 months after resolution.

7. How We Store Your Data

Your data is stored securely on UK-based or EEA-hosted servers. We take appropriate security measures, including restricted staff access and procedures for dealing with any data breaches.

8. Sharing Your Data

We do not sell or share your data, except:

• With service providers (e.g. web host: ecenica.com)

• If required by law or for legal proceedings

• If our business is sold or merged (data will be handled with the same protections)

9. Accessing Your Data

To request a copy of the data we hold about you, email us using the details below. We’ll respond within 30 days, free of charge (unless requests are excessive).

10. Contact Us

Email: info@twentyonefromeight.co.uk

Phone: 07449 533530

Post: Unit 7 Executive Park, Hatfield Road, St Albans, AL1 4TA

11. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted on our site. We recommend checking this page occasionally to stay informed.

For further information, visit the Information Commissioner’s Office.